This is a tongue-in-cheek letter, in the “Dear John” fashion yet inviting a renewed, stronger relationship. Real names have been withheld to protect the indifferent.
Dear service provider,
We have been in a relationship for a long time. We shared a sense of community going back to the days of dial-up modems. You provided me with the ability to connect with my family, friends, to support my creative presence online or expand my professional boundaries.
When people talked smack about you, I came to your defence. You were going through changes and were having some difficulties. I was patient during those times. Lately though, you are not communicating as well as one would expect. You have been ignoring or brushing aside my suggestions for improvement.
I also don’t feel comfortable associating with someone who has been getting a “poor reputation” and who is slow to respond to the reported rumours.
I need a provider who can deliver updates on a meaningful, timely status page, acknowledge there is something wrong and communicate what’s being done to make things right. Your dead or outdated status links are like blank, indifferent stares.
Please communicate. It is important in any relationship.
To distance myself from this frustrating situation, I am spending the rest of the month with another provider. I feel sad that I can’t rely on you to ensure my email gets delivered – and on time.
We’re all trying to get by in this crazy-beautiful world, to maintain healthy relationships and connect with others. I want you to remain a part of my online world.
With affection and respect,